Customer Return & Refund Policy

We care about your satisfaction and aim to deliver the best experience.

1. Missing or Incomplete Orders

If a food item you ordered is unavailable and your total order is below ₦6,000, we’ll refund the amount to your QuickMarket Wallet.

For orders above ₦6,000, you can choose a refund to your QuickMarket Wallet or your bank account that was used to make the transaction earlier. Bank refunds are processed within 48 hours after we confirm your account details.

2. Quality Issues

If you're not satisfied with a product, please:

  • Report the issue within 5 hours of delivery
  • Share clear photos or videos to support your claim

Perishable items

(e.g. tomatoes, peppers, meat, fish, vegetables)

You must report quality issues within 5 hours of delivery to qualify for a refund.

Non-perishable items

(e.g. rice, beans, yams, spices)

You can request a return or refund within 72 hours, but the issue must be reported within the first 5 hours of delivery.

3. Exemptions

We can only consider refunds or returns if a valid complaint is made within 6 hours of delivery and confirmed by our team.

4. How to Follow Up

If your refund has been approved but you haven’t received it yet:

  • Check your QuickMarket Wallet or bank account
  • If there’s a delay, reach out to us at:

📧 support@kittchens.com

📞 +2347063489275

💬 WhatsApp: 0813 918 8935

5. Return Transport Costs
  • If there’s a confirmed issue with your order, QuickMarket covers the return cost.
  • If you cancel or change your mind after placing an order, you’ll be responsible for the transport cost.